Mary Jane Hampton’s career as a healthcare planner spans more than 30 years, starting in Manitoba, now in Nova Scotia and with a bit of time in Ontario along the way. She is a passionate defender of a universal, comprehensive and publicly funded healthcare system, but doesn’t believe it was ever really patient-centered at all. That’s why a few years ago, she pitched the idea to CBC Information Morning to offer a few tips and insights to help the public understand how the healthcare system works and ways to improve the patient experience. Those ‘health hacks’ turned into a weekly column which has a loyal and engaged listening audience.